Shipping policy

These shipping policies apply to all orders on Zorenza in all our markets: Germany, Austria, Switzerland, United Kingdom, Ireland, United States, Canada, Mexico, Singapore, Norway, New Zealand, Australia, Spain, Italy, and France. By placing your order, you agree to the following terms.

Shipping regions

We currently deliver to the following countries:

Germany (DE)
Austria (AT)
Switzerland (CH)
United Kingdom (UK)
Ireland (IE)
United States (US)
Canada (CA)
Mexico (MX)
Singapore (SG)
Norway (NO)
New Zealand (NZ)
Australia (AU)
Spain (ES)
Italy (IT)
France (FR)

Shipping costs

We offer free shipping to all our target markets:

Country	Shipping costs
Germany (DE)	Free delivery
Austria (AT)	Free delivery
Switzerland (CH)	Free delivery
United Kingdom (UK)	Free delivery
Ireland (IE)	Free delivery
United States (US)	Free delivery
Canada (CA)	Free delivery
Mexico (MX)	Free delivery
Singapore (SG)	Free delivery
Norway (NO)	Free delivery
New Zealand (NZ)	Free delivery
Australia (AU)	Free delivery
Spain (ES)	Free delivery
Italy (IT)	Free delivery
France (FR)	Free delivery

There are no minimum order quantities.

Processing and delivery times

To provide you with a realistic and transparent overview, our delivery times are composed as follows:

Order cut-off time: Daily at 00:00 (CET). Orders placed after this time will be processed the next business day.
Handling time: 1–5 business days (Monday to Friday, excluding public holidays)
Shipping provider: DHL or equivalent certified logistics partners
Transit time: 7–10 business days (Monday to Friday)
Estimated total delivery time: 8–15 business days from order date

Estimated delivery times by country

Country	Transit time
Germany (DE)	7–10 business days
Austria (AT)	7–10 business days
Switzerland (CH)	7–10 business days
United Kingdom (UK)	7–10 business days
Ireland (IE)	7–10 business days
United States (US)	7–10 business days
Canada (CA)	7–10 business days
Mexico (MX)	7–10 business days
Singapore (SG)	7–10 business days
Norway (NO)	7–10 business days
New Zealand (NZ)	7–10 business days
Australia (AU)	7–10 business days
Spain (ES)	7–10 business days
Italy (IT)	7–10 business days
France (FR)	7–10 business days

Please note that in exceptional cases (e.g., customs clearance or high shipping volume), slight delays may occur, which are beyond our direct control.

Sustainable shipping approach

To reduce overproduction and unnecessary inventory, we use a demand-driven shipping process. As a result, processing times may vary in individual cases without any additional cost to you. Should there be an unexpected delay, we will of course inform you proactively.

Customs, taxes, and fees

EU countries (Germany, Austria, Spain, Italy, France, Ireland):
All prices listed on our website include statutory VAT. No additional or hidden costs will be charged upon delivery.

Switzerland:
All prices listed on our website include statutory VAT as well as all customs and import fees. No additional or hidden costs will be charged upon delivery.

United Kingdom:
All customs duties and taxes are already included in the price. No additional costs will be charged upon delivery.

United States:
All customs duties and taxes are already included in the price. No additional costs will be charged upon delivery.

Canada:
All customs duties and taxes are already included in the price. No additional costs will be charged upon delivery.

Mexico:
All applicable taxes and import fees are already included in the price. No additional costs will be charged upon delivery.

Singapore:
All applicable taxes and import duties, including GST (Goods and Services Tax), are already included in the price. No additional costs will be charged upon delivery.

Norway:
All applicable taxes, duties, and import fees, including the Norwegian VAT (MVA), are already included in the price. No additional costs will be charged upon delivery.

New Zealand:
All applicable taxes and import duties, including GST (Goods and Services Tax), are already included in the price. No additional costs will be charged upon delivery.

Australia:
All applicable taxes and import duties, including GST (Goods and Services Tax), are already included in the price. No additional costs will be charged upon delivery.

Shipping confirmation & tracking

Once your order has been shipped, you will receive a shipping confirmation email with your tracking number. Please note that updating the tracking information may take a few hours.

You can track your shipment anytime on our "Track Order" page using your order number and email address.

Delivery issues, loss, or damage

If your shipment is lost in transit or arrives damaged, please contact our customer service immediately. Depending on the situation, we will offer you a replacement delivery or a refund.

For damaged shipments, please provide us with clear photos for quick processing. This applies to all our markets worldwide.